» Frequently Asked Questions

Rules and Daily Routine

Companion Shift Changes:

7:00 AM to 9:00 AM (Morning) and 6:00 PM to 8:00 PM (Evening)

SOPAI Hospital offers two designated times for companion rotation. Companions must be family members, 18 years or older, in good health, and must present a valid photo ID.

Visiting Hours:

3:00 PM to 4:00 PM

Check your specific ward’s designated visiting days.

  • Visitors must present a valid photo ID.

  • Visitors must be at least 16 years old with ID;

  • For Ward 6, visitors must be 18 years or older with photo ID.

Locker Room Service:

Available from 8:00 AM to 11:00 AM and 1:00 PM to 7:00 PM.

Only bring what is necessary to the ward (underwear, personal hygiene items, diapers).

Companion Declaration:

The Social Services team issues daily declarations for companions for work-related purposes. Medical certificates must be requested from the physician at patient discharge.

Transportation Requests:

Patients from other municipalities in Ceará are entitled to transportation.

At discharge, request it through Social Services.

Patients should remain in their bed until the ambulance arrives.

Medications:

The hospital does not provide medication for companions.

If medication is needed, please coordinate with the family.

General Guidelines:

  • Avoid unnecessary movement within the hospital

  • Address any questions to the medical or nursing team assigned to your ward

  • Wash your hands regularly

  • Wear the official companion uniform

  • Wearing a face mask is recommended both inside and outside the wards — protect yourself!

Social Services: Available 24/7 – +55 85 99132-0907

Questions? We are here to help.

SOPAI Social Services